Payment decline reasons

There are several reasons payments can get the Failed status. If a payment failed, you will find the reason on the Transactions tab in your Rocka Hub. You can also enable extended webhooks and receive callbacks that include decline reasons.

To receive extended callbacks that include payment decline reasons, enable them in your Rocka Hub. For more information, see Set up extended webhooks.

Payment decline reasons

You can find the exact reason why a payment was declined in your Rocka Hub (Transactions > the Decline Reason field on the payment’s entry). If you enabled extended webhooks, you will also receive the decline reason in the payment callback. For more information, see Set up extended webhooks.

Decline reason	Rocka Hub	Description	Callback
`BLOCKED BY RISK`	Blocked by risk	The customer was blocked by the risk scoring system.	See full callback: Failed (Blocked by risk)
`BLOCKED VALIDATION`	-	The payment you created was over the maximum payment limit (EUR 8,500).	See full callback: Failed (Blocked validation)
`FORM EXPIRED`	Form expired	The customer did not complete the payment in time.	See full callback: Failed (Form expired)
`FINANCIAL INSTITUTION: INITIATION FAILED`	Initiation failed	The customer couldn’t open the payment link. There could also be a problem on their bank’s side.	See full callback: Failed (Initiation failed)
`FINANCIAL INSTITUTION: INITIATION REJECTED`	Initiation rejected	The bank declined the payment initiation.	See full callback: Failed (Initiation rejected)
`FINANCIAL INSTITUTION: INITIATION ABANDONED`	Initiation abandoned	The customer did not click the link to complete the payment in their bank app.	See full callback: Failed (Initiation abandoned)
`FORM ABANDONED`	Form abandoned	The customer did not complete the payment in their bank app.	See full callback: Failed (Form abandoned)
`FINANCIAL INSTITUTION: PAYMENT REJECTED`	Payment rejected	The bank declined the payment the customer placed. For example, this can happen when the customer does not have enough funds on their balance.	See full callback: Failed (Payment rejected)
`FINANCIAL INSTITUTION: PAYMENT EXPIRED`	Payment expired	The customer’s bank did not confirm the payment was successful within 9 days after the customer had placed the payment.	See full callback: Failed (Payment expired)

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Payment decline reasons

Payment decline reasons

​Payment decline reasons

Payment decline reasons