There are several reasons payments can get the Failed status. If a payment failed, you will find the reason on the Transactions tab in your Rocka Hub. You can also enable extended webhooks and receive callbacks that include decline reasons.
To receive extended callbacks that include payment decline reasons, enable them in your Rocka Hub. For more information, see Set up extended webhooks.
You can find the exact reason why a payment was declined in your Rocka Hub (Transactions > the Decline Reason field on the payment’s entry). If you enabled extended webhooks, you will also receive the decline reason in the payment callback. For more information, see Set up extended webhooks.
Decline reason
Rocka Hub
Description
Callback
BLOCKED BY RISK
Blocked by risk
The customer was blocked by the risk scoring system.
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