Transaction statuses - Rocka

Payment statuses

All newly created payments get the New status. Once a payment is processed, its status will change to either Done or Failed.

Current Balance

Status	Description
`New`	Temporary status. You have just created this payment. It won’t appear in your Rocka Hub until its status changes to Processing.
`Processing`	Temporary status. If you’re using our hosted checkout, this status means the customer clicked the payment link and chose their country and bank. If you’re using direct payments, this status means the customer clicked the payment link (with their bank pre-selected).
`Awaiting confirmation`	Temporary status. Your customer has placed the payment. Rocka is waiting for a callback from your bank confirming that the payment has been received.
`Done`	Final status. The payment has been completed.
`Failed`	Final status. The payment couldn’t be completed. For the list of possible decline reasons, see Payment decline reasons.

Refund statuses

All newly created payments get the Sent status. Once a refund is processed, its status will change to either Done or Failed. For more details, see Refund statuses and timelines.

Last modified on August 21, 2026

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