| Status | Description |
|---|---|
Sent | Rocka has successfully initiated the refund. This doesn’t guarantee the customer has already received it. |
Done | The customer’s bank has notified Rocka that the customer received the refund. |
Failed | The refund could not be processed and failed. For example, this can happen if there is an insufficient balance on your account to issue the refund. |
Refunds
Refund statuses and timelines
Refunds are generally processed within 5 to 10 business days, but it can sometimes take longer. For example, this can be the case for reversals or partial reversals. If you have any questions regarding a refund you issued, reach out to us at support@rocka.live.
Refunds can have these statuses:
Last modified on April 27, 2026