Refund statuses and timelines

Refunds are generally processed within 5 to 10 business days, but it can sometimes take longer. For example, this can be the case for reversals or partial reversals. If you have any questions regarding a refund you issued, reach out to us at support@rocka.live. Refunds can have these statuses:

Status	Description
`Sent`	Temporary status. Rocka has successfully initiated the refund. This doesn’t guarantee the customer has already received it.
`Done`	Final status. The customer’s bank has notified Rocka that the customer received the refund.
`Failed`	Final status. The refund could not be processed and failed. For example, this can happen if there is an insufficient balance on your account to issue the refund.

Last modified on August 21, 2026

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Refund statuses and timelines