Account settings
Enable trusted payments
When a customer makes a payment through Rocka, their bank sends us callbacks with transaction status updates. Once the receiving bank (either yours, or Rocka’s if you use our accounts) confirms that the funds have been received, the payment is considered complete.
If trusted payments are enabled, payments from returning customers are considered complete as soon as their bank confirms that the transaction has been initiated from their account. This helps ensure a smooth payment experience, even if there are processing delays.
Last modified on August 18, 2026