Set up trusted payments
Go to your Rocka Hub and click Trusted payments on the left-hand sidebar.
Account settings
Enable trusted payments
When a customer makes a payment through Rocka, their bank sends us callbacks with transaction status updates. Once the receiving bank (either yours, or Rocka’s if you use our accounts) confirms that the funds have been received, the payment is considered complete.
If you enable trusted payments, payments from returning customers are considered complete as soon as their bank confirms that the transaction has been initiated from their account. This helps ensure a smooth payment experience, even if there are processing delays.
You can configure turnover requirements for trusted payments, as well as set limits on transaction volume per user and across all users.
Last modified on April 27, 2026