> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocka.live/llms.txt
> Use this file to discover all available pages before exploring further.

# Transaction statuses

## Payment statuses

All newly created payments get the `New` status. Once a payment is processed, its status will change to either `Done` or `Failed`.

<Frame>
  <img src="https://mintcdn.com/noda-3d58d286/nSETDbgyMcN6eiiZ/images/transaction-statuses.png?fit=max&auto=format&n=nSETDbgyMcN6eiiZ&q=85&s=49bf862afcbc75550ee7eb175b46ddb7" alt="Current Balance" width="4128" height="2016" data-path="images/transaction-statuses.png" />
</Frame>

| Status                  | Description                                                                                                                                                                                                                                                                                                                                                |
| ----------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `New`                   | Temporary status. You have just created this payment. It won't appear in your Rocka Hub until its status changes to Processing.                                                                                                                                                                                                                            |
| `Processing`            | Temporary status. If you're using our [hosted checkout](/integration-guide/api/default-layout), this status means the customer clicked the payment link and chose their country and bank. If you're using [direct payments](/integration-guide/api/custom-layout), this status means the customer clicked the payment link (with their bank pre-selected). |
| `Awaiting confirmation` | Temporary status. Your customer has placed the payment. Rocka is waiting for a callback from your bank confirming that the payment has been received.                                                                                                                                                                                                      |
| `Done`                  | Final status. The payment has been completed.                                                                                                                                                                                                                                                                                                              |
| `Failed`                | Final status. The payment couldn't be completed. For the list of possible decline reasons, see [Payment decline reasons](/manage-your-account/your-balance-and-transactions/payment-decline-reasons).                                                                                                                                                      |

## Refund statuses

All newly created payments get the `Sent` status. Once a refund is processed, its status will change to either `Done` or `Failed`. For more details, see [Refund statuses and timelines](/manage-your-account/refunds/refund-statuses-and-timelines).