> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocka.live/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund statuses and timelines

Refunds are generally processed within 5 to 10 business days, but it can sometimes take longer. For example, this can be the case for reversals or partial reversals. If you have any questions regarding a refund you issued, reach out to us at [support@rocka.live](mailto:support@rocka.live).

Refunds can have these statuses:

| Status   | Description                                                                                                                                                       |
| -------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `Sent`   | Temporary status. Rocka has successfully initiated the refund. This doesn't guarantee the customer has already received it.                                       |
| `Done`   | Final status. The customer's bank has notified Rocka that the customer received the refund.                                                                       |
| `Failed` | Final status. The refund could not be processed and failed. For example, this can happen if there is an insufficient balance on your account to issue the refund. |